Returns
Damaged or Faulty Items
- If you have received any Items damaged of faulty, please notify us within 30 days of receiving the items by emailing Bigwarehouse Spares.
- If you received the parts damaged, we may ask you to email us the pictures of the damaged parts.
- We will advise you if the items need to be returned, if they need to be returned we will email you details of the return process.
- • If the item is deemed to be damaged or faulty then we will work to send you a replacement within one business day, if item is not in stock, we will order it from the manufacturer within one business day.
- If a refund is required, full refund will be issued within three business days of the damaged or faulty being returned and arriving at Bigwarehouse. Refunds will be applied to the original payment method.
Not as Described Returns
- If you have received any Items which were not ordered or not as described, please notify us within 30 days of receiving the items by emailing Bigwarehouse Spares.
- We will send you the correct item within one business day if the item is in stock. If the item is not in stock we will order it from the manufacturer within one business day.
- If a refund is required, full refund will be issued within three business day of receipt of the returned item. Refunds will be applied to the original payment method. Please do not send credit card or bank account details with your return.
- Please note any items which have been incorrectly supplied or not as described would need to be returned in their original packaging and not used. If the item has been used or fitted, then Bigwarehouse Spares reserves the right to reject the claim.
Incorrectly ordered items or no longer required
- If you have ordered an item incorrectly or no longer require the item, please notify us within 7 days of receiving the items by emailing Bigwarehouse Spares.
- Please note any items which need to be returned must be in their original packaging and not used. If the item has been used or fitted, then Bigwarehouse Spares reserves the right to reject the claim.
- Electrical items that the packaging has been opened are considered fitted and are not returnable.
- A refund for original purchase price will be issued within three days of returned parts, Refunds will be applied to the original payment method. Please do not send credit card or bank account details with your return.
Returns & Refunds Process
- If a part needs to be returned as per our policy, please notify us by emailing Bigwarehouse Spares.
- If your request has been approved, please repack the item in their original packaging or adequate packaging to ensure the items are not damaged in transit and include a copy of the original invoice.
- Please complete the address label above with who to attention the return to and your order number for our reference. Apply the address label to the pack or complete these details on the return packaging lodged at an Australia post outlet.
- For any enquiries on this process, please feel free to contact us by emailing Bigwarehouse Spares.
- Refunds for returned items will be processed once the items have arrived at Bigwarehouse and the claim has been processed (usually with 3 business days).
Return postage costs
- If the item was damaged, faulty or not compatible, Bigwarehouse will refund you the return postage costs. You must provide a copy of the return postage costs within the return or via email.
- If the item is returned for a change of mind or no longer required, Bigwarehouse will not refund the cost of the return, only the original cost of the item.
Return details and address details:
BigWarehouse Spares
C, 8 Ruddock St
Corrimal NSW 2518